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Join our innovative team at a leading medical manufacturing company based in Cardiff as a Customer Service Coordinator. This pivotal role offers the opportunity to enhance customer satisfaction and contribute to our mission of delivering exceptional medical products. If you are passionate about providing top-notch customer service and excel in organized, dynamic environments, we invite you to bring your skills and enthusiasm to our professional team. This full-time position promises not only a rewarding career but also the chance to make a significant impact in a growing industry.
Day-to-day of the role:- Handle customer inquiries and complaints with efficiency and professionalism.
- Coordinate and manage customer service operations to ensure a smooth workflow.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with various departments to resolve issues and improve service delivery.
- Monitor and evaluate the effectiveness of customer service processes and make recommendations for improvements.
- Excellent customer service and organisational skills.
- Minimum of 3 years experience in a customer service role is preferable.
- Ability to work effectively both independently and as part of a team.
- Strong communication skills and the ability to handle stressful situations.
- Proficiency in using computer systems and customer management software.
If you would enjoy this role, please click apply and attach a CV! Â
