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We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
The role:
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
Provide technical assistance and advice to customers and colleagues to ensure the correct product application and operation.
Skills:
- Knowledge of electrical or mechanical applications and controls systems
- Diagnostic and problem-solving experience in a technical environment
- Experience of a technical customer service environment.
- An ability to deal professionally and tactfully with customers in all situations
- Excellent customer service and communication skills both verbal and written
- Ability to negotiate and influence outcomes
- Computer literate
- Qualifications
HND/Degree standard or with equivalent experience within a technical after sales environment, electrical/mechanical, engineering or related industry.
Benefits :
- Company offers an excellent working environment with superb benefits to include:
- Company pension scheme - the company will double your pension contributions to a max of 8% of salary
- Free Life assurance of 5 x P60 earnings
- Share save scheme - discounted share purchase plan
- 25 days holiday & bank holidays (33 days) - 4 ½ days needed for Christmas shut down
- Subsidised staff canteen
- Working hours are Mon - Thurs 09:00 - 17:00 and Fri 09:00 - 16:30 with ½ hour lunch break each day.
- 6-month standard probationary period
- Drug & Alcohol testing standard part of recruitment process
- Car driver.
