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We as an organisation are proud to provide homes for thousands of people within our communities. We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services for our residents, their families, and communities.We have a vision of 'prosperous people and places' and we, as an organisation, understand the importance of looking after our employees. Our workforce are dedicated to achieving this vision through ensuring our organisation is a great place to work and live.
Your new role
To lead the delivery of a proactive and customer focused service for the whole geographical area within the Neighbourhoods Team.To be responsible for the delivery of outstanding housing management services, including the management of tenancies, allocations and community safety.Responsible for the management performance and support of the frontline neighbourhood teams delivering services direct to customers in line with the vision and values of the organisation.
Your responsibilities will include:
- Lead the delivery of an outstanding housing service for all areas including delivery of management of empty homes, tenancy management, community safety, liaison with partners including elected members and other community representatives and deputising for the Senior Lead of Managing & Sustaining Tenancies as appropriate.
- Delivering a tenant centric service and sustained tenancies through an understanding of ACE, trauma-informed care and related methodologies
- The Operational Lead for Safeguarding across the business
- Proactively monitor and report on the performance of all geographical areas, including strategies for addressing areas of underperformance and developing good practice across all neighbourhoods.
- Develop strong and effective working relationships with Customer Services and Assets teams based in the neighbourhood to ensure customers receive an outstanding and seamless service.
- Operational responsibility for the development of policies and processes across the group to ensure that high quality consistent services are delivered in every location.
- Develop and maintain relationships across a broad range of internal and external stakeholders.
- Delivering a high level of customer satisfaction through excellent housing and anti-social behaviour management.
- Prepare complex reports clearly identifying issues and options for dealing with them.
- Influence, challenge and develop innovative solutions to improve services within the neighbourhood.
- Measuring key people's performance indicators against success measures to drive continuous improvement.
- Ensure effective processes are developed and monitored to ensure empty homes and garages are quickly relet.
- Providing vision and leadership to the neighbourhood team by managing people, performance, development, health and wellbeing issues and resources effectively and in line with relevant policies and procedures.
- Manage a designated budget ensuring that value for money is achieved in all circumstances through the monitoring and control of expenditure and the early identification of any financial irregularity.
- Manage health and safety issues in your area of responsibility in line with the Health and Safety Policy.
What you'll need to succeed
- Excellent level of housing law and practice knowledge, including anti-social behaviour and enforcement
- Excellent understanding of the principles of sustainable tenancies, including the effects of adverse childhood experiences
- Good experience of managing a large team of remote workers
- Great knowledge of letting properties
- Ideally educated to a degree level or equivalent or relevant experience
- Ability to analyse problems creatively and analytically in approach
- Proven record of effective performance management, including the use of performance objectives and SMART targets
- Ability to understand and interpret complex information and translate it into practical solutions
- Leadership and Management qualification
- Report writing and presentation skills with a good knowledge of Microsoft software packages and housing management
- Knowledge of Health and Safety Requirements
- Proven record of customer-focused service improvement
- Experience of managing staff, including recruitment
- The ability to manage time & tasks effectively, work well under pressure both individually and in a team, delegate deadlines, delegate appropriately.
- Experience of coaching and developing team members.
- Commitment to team work and collaborative work
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
