Customer Service Administrator

Acorn by Synergie is currently seeking a Customer Service Administrator to join their client's team.

Salary: £14.70 per hour for the first 12 weeks increasing to £16.59 per hour
Hours: Monday to Friday 8am-4pm, 40 hours per week

Primary purpose and function of position:

* Primarily supporting the department with systematic data analysis with interrogation of order errors / process improvers using SAP and WMS systems plus other supporting systems including Microsoft packages.

* Working with and alongside our local Logistics teams, 3PL Transport services providers and teams based remotely in Prague and India.

* The role includes providing data analysis and systematic data extraction in support of department functionality including many general systematic administrative tasks relevant to a customer support & process analyst function.

* The role will also have strict links with tracking and compliance to the contracts and agreements that are in place and aligned with our business KPIs and priorities - Safety, Quality and Service at optimum Cost with full conformance to our SOPs.

The Individual

Education

* Higher Education, A level, Degree, Diploma or equivalent in Logistics or Administration Experience.
* Experience in working within an office environment using different systems and computer packages.
* Experienced in dealing with 3PL contractors Experience of general warehousing and manufacturing operations.
* Systems expertise in Warehouse systems - SAP, WMS & TMS
* Experience managing projects and changes to routine operations.
* Good record of delivering process improvement.
* Knowledge of project management principles

Technical competencies:

* Understanding of Logistics / Distribution / Warehousing and Transport processes Strong organisation skills with experience in deadline adherence.
* Demonstrates negotiation skills.
* Basic business sense with positive flexibility.
* Good analytical and problem solving skills.
* High level computer skills (Excel, PowerPoint, MS Project etc.)
* Leadership & negotiation skills would be advantageous.
* Excellent writing and verbal communication skills.
* Good listener, with the ability to quickly gain rapport and trust across all levels.
* Strong influencer, able to challenge management and staff where appropriate.
* Charismatic and dynamic, someone who will walk the floor and talk openly to motivate and inspire.
* Highly results focused, and with a strong attention to detail.
* Highly structured and systematic approach to delivering business solutions.
* Excellent team player, able to develop strong relationships with colleagues and peers.
* Leads by example, and lives the company's values.
* Able to work on own initiative and prioritise workload effectively.

Acorn by Synergie acts as an employment business for the supply of temporary workers.