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Acorn by Synergie is currently seeking a Customer Service Administrator to join their client's team.
Salary: £14.70 per hour for the first 12 weeks increasing to £16.59 per hour Hours: Monday to Friday 8am-4pm, 40 hours per week
Primary purpose and function of position: * Primarily supporting the department with systematic data analysis with interrogation of order errors / process improvers using SAP and WMS systems plus other supporting systems including Microsoft packages. * Working with and alongside our local Logistics teams, 3PL Transport services providers and teams based remotely in Prague and India. * The role includes providing data analysis and systematic data extraction in support of department functionality including many general systematic administrative tasks relevant to a customer support & process analyst function. * The role will also have strict links with tracking and compliance to the contracts and agreements that are in place and aligned with our business KPIs and priorities - Safety, Quality and Service at optimum Cost with full conformance to our SOPs.
The Individual Education * Higher Education, A level, Degree, Diploma or equivalent in Logistics or Administration Experience. * Experience in working within an office environment using different systems and computer packages. * Experienced in dealing with 3PL contractors Experience of general warehousing and manufacturing operations. * Systems expertise in Warehouse systems - SAP, WMS & TMS * Experience managing projects and changes to routine operations. * Good record of delivering process improvement. * Knowledge of project management principles
Technical competencies: * Understanding of Logistics / Distribution / Warehousing and Transport processes Strong organisation skills with experience in deadline adherence. * Demonstrates negotiation skills. * Basic business sense with positive flexibility. * Good analytical and problem solving skills. * High level computer skills (Excel, PowerPoint, MS Project etc.) * Leadership & negotiation skills would be advantageous. * Excellent writing and verbal communication skills. * Good listener, with the ability to quickly gain rapport and trust across all levels. * Strong influencer, able to challenge management and staff where appropriate. * Charismatic and dynamic, someone who will walk the floor and talk openly to motivate and inspire. * Highly results focused, and with a strong attention to detail. * Highly structured and systematic approach to delivering business solutions. * Excellent team player, able to develop strong relationships with colleagues and peers. * Leads by example, and lives the company's values. * Able to work on own initiative and prioritise workload effectively.
Acorn by Synergie acts as an employment business for the supply of temporary workers.
