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Customer Contact Service Advisor (Financial Services)

SS&C
Posted a day ago, valid for 19 days
Location

Callander, Stirling FK178HG, Scotland

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

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Sonic Summary

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  • The Call Centre is seeking passionate individuals for customer service roles, focusing on excellent communication and attention to detail.
  • Candidates should have prior customer service experience, either in-person or over the phone, and a desire to build a career in the financial services industry.
  • The role involves handling incoming queries from clients and financial institutions, with comprehensive training provided lasting up to 12 weeks.
  • Basic computer skills and the ability to respond to complex customer queries are essential for success in this position.
  • The salary for this role is competitive, and applicants are encouraged to apply regardless of their background, as diversity is valued within the workforce.

Overview

Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.

Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible.

About the role

Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details.

Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs.

We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role.

The Ideal Candidate

Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you’re able to afford our customers, be that experience face to face, or over the phone.

The ideal candidate

  • Customer services experience, either face to face or over the phone
  • Excellent customer service skills, including the ability to learn how to respond to complex customer queries
  • Organised and able to work on own initiative when required
  • Basic computer skills
  • Empathy towards our clients’ needs
  • A keenness to make a career in the financial services industry

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.

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By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.