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We require an additional Customer Service Administrator to join our friendly and busy team ideally starting asap due to our continued success and growth of the business having recently implemented a new website. We are a successful and professional manufacturing and production company supplying our customers across the UK and require a Customer Service Administrator to provide assistance to our customers over the phone, via email, our website portal and live chat, with occasional cover in our on site retail outlet. You will also be assisting with a range of administrative tasks surrounding customer orders, payments and deliveries. Our purpose built site houses our production, distribution, head office and retail operations and we can offer a modern and friendly working environment working Mon to Fri with free onsite parking.
The role is to assist within the office covering both customer service and admin tasks whereby you will provide our customers with the highest levels of service at all times along with accurate admin support. The role would suit candidates with previous administration and customer service experience gained from an office environment but we would also happily consider applicants from retail, hospitality, leisure or other busy customer based working environments. We have recently launched a new website and system so you should be quick to learn and happy to assist across the department whilst other team members are being trained. You may be a recent College or University leaver seeking to secure your first office based role since leaving studies or you may simply be seeking a new customer service admin role having already gained some relevant work experience and be available to start asap or with little notice.
Working alongside our existing team of Customer Service Administrators at our Head office in Frimley your duties will be as listed below:
Answering incoming calls and emails and assisting with live chat.
Working from our website portal to manage customer orders.
Responding to customer enquiries regarding our products or customer orders.
Resolving any customer queries regarding their order, delivery, or payment.
Providing product information and delivery updates.
Down loading orders from the new website.
Processing orders.
Taking payments.
Making customer detail changes and updates onto the in house database.
General admin support to the operations and accounts departments eg. assisting with fire drill, document management, setting up new starters on the system and data entry of a range of information.
Assisting in our retail outlet serving customers, taking orders and processing payments.
To be considered for the Customer Service Administrator role, you will be available to start ASAP, be confident speaking with customers over the phone as well as front facing, with a good standard of written English when replying to emails, be PC literate, confident to learn our new website and IT system, with accuracy when taking payments, processing orders, and also covering the retail outlet on occasions if necessary. In return we can offer a modern working environment, weekly pay, onsite parking and the opportunity to join a successful local employer.
