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Start date: 10/03/2024
End Date: 02/02/2026
Pay: 200 per day
Location: Camberley
Working Style: 5 days on-site
Responsibilities:
- Server Management: Work on HP, Dell, and IBM servers, including server provisioning, racking, stacking, and configuration.
- Support and Training: Provide support to Trainee Data Centre Engineers as needed.
- Troubleshooting: Identify and resolve hardware faults, arranging replacements when necessary.
- Equipment Management: Install and decommission redundant equipment.
- Hardware Support: Offer expert hardware support to ensure optimal server performance.
- Customer Service: Proactively update customers and resolve service issues, ensuring high-quality technical support and customer service within the live Data Centre.
- Collaboration: Work closely with all members of the support team to maintain efficient and productive operations.
- Communication: Liaise with on-site support engineers and other sites to ensure seamless operations.
- Incident Management: Manage all incoming calls and emails to the data centre support function.
- Vendor Coordination: Liaise with third-party suppliers to report and escalate customer problems.
- SLA Compliance: Respond to customers within agreed Service Level Agreements (SLAs).
- Escalation Processes: Follow escalation processes, escalating tickets to support management and other teams as required.
- Ticket Monitoring: Escalate tickets to 2nd line support within agreed timescales and continue to monitor these tickets until resolution.
Requirements:
- Proven experience working with HP, Dell, and IBM servers.
- Strong troubleshooting and hardware support skills.
- Excellent communication and customer service abilities.
- Ability to work effectively in a team and support trainee engineers.
- Experience in managing and resolving hardware faults.
- Familiarity with data centre operations and support functions.
- Ability to work on a shift rota.
Shift Rota
Early - 07:00 to 14:30
Late - 14:30 to 22:00
Week night - 22:00 - 07:00
Weekend day - 07:00 - 19:00
Weekend night - 19:00 - 07:00
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