Back to search
My client who are based in Camberley are seeking a sales administrator to join their team. My client are a leading FMCG food related company who can offer good career prospects and other benefits. To apply for this position you will need excellent communication skills, attention to detail and experience within a similar role.
Duties
Communication with customer by email, apps and phone.
End to end Sales Order Processing.
Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate wit various departments, such as our Imports team, to ensure timely order fulfillment.
Point of contact for the Sales Team out in the field.
Answer customer calls, enquiries, complaints in a timely manner.
Lodging orders in Sage 200 - amending accurately as required.
Timely track and tracing to ensure rapid dispatch.
Liaising with Dispatch, Couriers, freight forwarders, clearing agents and haulage companies.
Investigation of credit requests, raising of credit and collection notes with set KPI timescales.
Build and maintain strong relationships with customers by providing exceptional customer service.
Follow up with customers to ensure satisfaction and identify opportunities upselling or cross-selling.
Key Skills
Excellent organisational and time management skills.
Strong attention to detail and accuracy.
Effective communication and interpersonal skills.
Proficiency in MS Office Suite, particularly Excel/ Sage.
Ability too work independently and collaboratively in a team.
Strong problem-solving abilities.
Ability to prioritise tasks and work under pressure.
Knowledge of CRM software and sales tools is a plus.
