Administration Assistant

Our client is seeking a dedicated and reliable Administration Assistant to support our Customer Care team for an 8-month contract. The right candidate will play an important role in ensuring customer satisfaction contributing to the overall success of the company.

Company Benefits:

• Comprehensive Benefits Package: Including health insurance, pension, and more.
• Hybrid
• Company social gatherings
• Extra leave days
• Parking on-site

Key Responsibilities:

• Manage and resolve customer complaints, queries, and feedback via phone, email, and written correspondence, ensuring accurate logging in the company’s CRM.
• Collaborate with the customer care team to address issues and identify trends.
• Work with suppliers and factories to resolve complaints and incidents.
• Assist in analysing customer feedback, preparing reports, and contributing to the monthly Customer Care report.

Experience and Skills Requirements

• A proactive individual with a positive mindset
• Dedicated to meeting the needs of customers and consumers
• Strong time-management skills to meet deadlines and handle multiple tasks efficiently.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been