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Location: Hybrid / Cambridge (3 days in the office)
Salary: Circa 25k
Reporting to: Service Delivery Manager
Overview
Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects.
Responsibilities
- Provide first-line technical support to the firm's users, including occasional site visits.
- Ensure day-to-day IT operation checks are fulfilled and address failures or escalate as necessary.
- Produce high standard documentation, such as user guides and technical procedures.
- Contribute to maintaining inventories, hardware, and software provisioning.
- Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary.
- Work with the team to maintain excellent cyber security standards.
- Maintain stock levels in conjunction with other team members.
- Provide additional cover at peak times of the year as part of a rota.
Qualifications
- CompTIA ITF+ certification is desirable.
- Proven experience in a similar role.
- Technical competence with Windows 10, 11, Microsoft 365, and Teams.
- Exposure to Azure Entra, Intune, Azure Admin, and SharePoint.
- Excellent interpersonal, verbal, and written communication skills.
- Self-motivated, a team player, and able to act on own initiative.
- Strong analytical and problem-solving skills with attention to detail.
Day-to-day
- Addressing IT issues and service requests.
- Collaborating with team members on various IT tasks and projects.
- Maintaining documentation and inventories.
- Liaising with support teams and contributing to cyber security standards.
Benefits
- Competitive salary circa 25k.
- Hybrid working model.
- Opportunity for professional development and growth.
- Contribution to maintaining excellent cyber security standards.
- Additional cover at peak times as part of a rota.
If you are a self-motivated individual with a passion for IT support and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.
Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
