Service Desk Analyst

Service Desk Analyst

Location: Hybrid / Cambridge (4 days in the office and Friday working from home)

Salary: Circa 25k - 30k

Reporting to: Service Delivery Manager

Overview

Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects.

Responsibilities

• Provide first-line technical support to the firm's users, including occasional site visits.
• Ensure day-to-day IT operation checks are fulfilled and address failures or escalate as necessary.
• Produce high standard documentation, such as user guides and technical procedures.
• Contribute to maintaining inventories, hardware, and software provisioning.
• Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary.
• Work with the team to maintain excellent cyber security standards.
• Maintain stock levels in conjunction with other team members.
• Provide additional cover at peak times of the year as part of a rota.

Qualifications

• CompTIA ITF+ certification is desirable.
• Proven experience in a similar role.
• Technical competence with Windows 10, 11, Microsoft 365, and Teams.
• Exposure to Azure Entra, Intune, Azure Admin, and SharePoint.
• Excellent interpersonal, verbal, and written communication skills.
• Self-motivated, a team player, and able to act on own initiative.
• Strong analytical and problem-solving skills with attention to detail.

Day-to-day

• Addressing IT issues and service requests.
• Collaborating with team members on various IT tasks and projects.
• Maintaining documentation and inventories.
• Liaising with support teams and contributing to cyber security standards.

Benefits

• Competitive salary circa 25k - 30k.
• Opportunity for professional development and growth.
• Contribution to maintaining excellent cyber security standards.
• Additional cover at peak times as part of a rota.

If you are a self-motivated individual with a passion for IT support and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.