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- Act as system owner and administrator for infrastructure, including networks (wired/wireless, VPNs), Microsoft/Office 365 environments, storage solutions, and virtualisation.
- Provide support for Microsoft Server, Linux, and desktop operating systems.
- Ensure cyber security standards are met, including security patching, monitoring, and incident response.
- Lead Disaster Recovery, backup planning, and business continuity testing.
- Monitor IT performance, proactively managing capacity issues.
- Collaborate with the IT Manager on strategic projects and oversee operational IT projects.
- Make informed purchasing recommendations in line with College policies.
- Support IT helpdesk services, assisting the IT & AV Engineer in providing user support to students, staff, and guests.
- Document support requests, maintain the knowledgebase, and ensure clear communication with users.
- Participate in out-of-hours support as part of an on-call rota.
- Ensure compliance with industry best practices, data protection, and information security standards.
- Provide technical input to the development of IT systems standards and strategies.
- Collaborate with central university IT services and support intercollegiate tasks.
- Previous experience in delivering 2nd line IT support.
- Experience managing networks (HP Aruba switches, FortiGate firewalls, VLANs, NAC), and cloud services (Azure, Office 365).
- Strong technical expertise with IT systems, including Microsoft Server, Active Directory, Linux, and virtualisation technologies.
- Proactive in addressing issues and managing helpdesk requests efficiently.
- Experience in educational or commercial IT environments is an advantage.
