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Salary: £33,000 - £38,000 p.a. (depending on experience) + benefits
Contract: Full-time, Permanent
About Us
The Mller Institute is a world-class executive education and leadership development provider, and part of Churchill College, University of Cambridge. We design and deliver impactful learning experiences for leaders at all levels, working across industries to shape the future of leadership and innovation.
As part of our growing Executive Education team, we are looking for a Programme Operations Manager to drive workflow efficiency and ensure seamless programme delivery. If you have a passion for process management and a talent for coordinating resources in a dynamic environment, wed love to hear from you!
About the Role
The Programme Operations Manager will play a key role in ensuring the smooth operation of our executive education programmes. Working closely with Programme Designers, Programme Delivery Managers, and the Sales team, you will oversee workload distribution, resource allocation, and workflow efficiency. You will lead the use of Monday.com as our workflow management system, ensuring projects are planned, assigned, and tracked effectively.
This role requires strong project management skills, an eye for detail, and the ability to manage multiple deadlines and priorities within a fast-paced environment.
Key Responsibilities
Workload & Resource Management
Collaborate with the Sales team to assess incoming programme demands and allocate work accordingly.
Assign tasks to Programme Designers and Programme Delivery Managers, ensuring balanced workloads and meeting deadlines.
Track programme progress and provide regular workload capacity updates to management.
Project & Workflow Coordination
Lead and optimise the use of Monday.com as the primary workflow management system.
Monitor project timelines, identify bottlenecks, and proactively reallocate resources.
Train team members on best practices for using workflow management tools.
Financial Administration
Track programme spend and support budget management to ensure cost efficiency.
Provide financial reports to leadership on budget utilisation and forecasted spend.
Stakeholder Coordination & Communication
Act as the key liaison between Sales, Programme Design, and Programme Delivery teams.
Facilitate structured communication around deadlines, priorities, and resourcing challenges.
Lead regular check-in meetings to ensure programme progress and alignment.
Operational & Logistical Support
Oversee documentation, resource tracking, and logistical coordination for executive education programmes.
Support continuous improvement initiatives by refining processes and optimising efficiency.
About You
We are looking for an organised and proactive professional with a passion for workflow and resource management. To succeed in this role, you will need:
Strong project management and organisational skills
Experience managing workflow systems (e.g., Monday.com, Asana, Trello, Smartsheet)
Excellent stakeholder management skills, with the ability to influence without direct authority
A solutions-focused approach to problem-solving and resource allocation
Financial literacy and experience tracking budgets
The ability to prioritise multiple deadlines in a fast-moving environment
Desirable but not essential: Project management certification (e.g., PRINCE2, PMP, Agile).
Why Join Us?
At the Mller Institute, we offer:
A dynamic and intellectually stimulating environment at a world-leading executive education provider
Opportunities for career growth and professional development
A supportive team that values collaboration and innovation
Benefits including parking, gym access, lunch when working on-site, an extra day off on your birthday, and more
If you are passionate about optimising workflow and resource management in a high-impact environment, we would love to hear from you!
*** Please note that we are unable to offer sponsorship for this position. Candidates must possess the legal right to work in the UK ***
