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- Job Type: Permanent, Full-time (Part-time option considered)
- Salary: £28,000 per annum
- Location: Fulbourn, Cambridge
- Flexible Working Hours: 9am – 5.30pm (flexibility +/- 1 hour)
Reed Cambridge Business Support is working with a distribution business. They are looking for a Sales and Customer Support Administrator to join their small and friendly team. This role is ideal for an enthusiastic, customer-focused individual who is IT literate and ready to ensure the smooth flow of sales and high levels of customer satisfaction.
Day-to-day of the role:- Directly handle business customer interactions via email, telephone, and occasionally face-to-face.
- Engage in proactive sales activities through phone and email.
- Develop new customer accounts and maintain high levels of customer service.
- Promptly respond to customer enquiries and requests.
- Process online orders, invoices, refunds, and returns.
- Liaise with Logistics, IT, Sales, and Quality Assurance teams across our international locations to resolve queries and improve services.
- Perform general administrative tasks and maintain accurate customer records.
- Manage non-payment of invoices and stock error reporting processes.
- Occasionally travel within the UK for business needs.
- Experience in sales, customer services, or an administrative role.
- Strong interpersonal and communication skills with a focus on customer service.
- IT proficiency, particularly in Microsoft applications.
- High standard of numeracy and literacy.
- Excellent problem-solving skills and initiative.
- Attention to detail and accuracy.
To apply for the Sales and Customer Support Administrator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in joining our team.
