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We are seeking a dynamic and customer-focused Sales and Service Administrator with experience in SAP and Salesforce to join our client’s growing team. In this role, you will be responsible for managing customer inquiries, processing orders, and supporting the sales team in delivering exceptional service to our clients. You will utilize SAP and Salesforce to manage customer accounts, track sales activities, and ensure the seamless execution of business processes. This will be a hybrid position working 3 days in the office near Cambridge and 2 days at home.
As the Sales and Service Administrator you will be:
- Dealing with the customer directly when receiving and processing incoming sales orders, enquiries and delivery problems etc
- Process any returns and account inquiries
- Liaising with Accounts Receivable to ensure payments were allocated correctly (especially for prepayments)
- Liaising with customers with regard to late invoice payment
- Passing customer feedback onto the product and sales teams to improve customer service experience
- Escalate service issues to the appropriate product or sales manager in a timely manner
- Investigating customer complaints
- Communicate and arrange deliveries from warehouse as necessary
As the Sales and Service Administrator you will have:
- Minimum of 2 years of experience in sales, customer service, or related field.
- Strong experience with SAP and Salesforce; proficiency in using these systems to track orders, customer interactions, and sales data.
- Proven ability to manage multiple priorities and tasks in a fast-paced environment.
- Strong communication and interpersonal skills.
- Problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently as well as part of a team.
- Strong organizational skills with the ability to manage competing priorities.
If you feel that the Sales and Service Administrator role is for youthen please do apply.
By applying for this Sales and Service Administrator role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing.
We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Please follow us on Twitter (@ExactSourcing) or 'like’ us on Facebook to keep updated with any future opportunities.
Exact Sourcing is an equal opportunities employer.
