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Service Desk Network Engineer
35-40,000
Cambridge
Cooper Lomaz are currently recruiting a Network Engineer is to support the Service Desk Manager, in close co-operation with other colleagues, with the responsibility for successful implementation and ongoing management of Unified Communications applications and systems, as well as implementation of strategy and programmes of work. The post holder is responsible for the day-to-day technical support and service delivery, providing support for the software and hardware of central servers, backup systems and general network infrastructure. The post-holder will contribute to the preparation of project plans, reports, quality improvement processes and development work to cost and time targets as agreed with the Service Desk Manager.
The appointed candidate will be expected to undertake first line technical support for the Unified Communications Team, this includes all of the services and related systems provided by the team on site. This could include, but is not limited to: support of telephony, paging, radios, IT applications and desktop support. Specifically, the Network Engineer will be expected to provide a front-line service desk service to users, which includes responding to phone calls, email or walk-ins, and creating tickets to track work to completion. This requires the ability to understand complex technical issues, effectively gauge the response required and the clinical and administrative needs and resources of staff and departments at all levels and from all disciplines, in order to offer the best advice and resolution for each service requirement.
Within this new role you will have the opportunity to deputise for the Service Desk Manager as and when required, to ensure the needs of the business are met. This could include attending meetings, liaising with suppliers, co-ordinating activities or escalating faults amongst other things.
Experience & Qualifications
- CCNA OR ITIL certifications are preferred
- Willingness to undertake professional development
- Networking / Unified Communications experience
- Relevant experience in managing telephony, paging or IT systems in a large organisation
- Working in a user facing environment
- Experience of collaborative problem solving
- Working in a 1st or 2nd service desk environment
- Experience of managing systems
- Experience of working with project management methodology
- Knowledge of voice networks
- Knowledge of desktop and application support
