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Cambridge - Hybrid Work (2 days in the office)
Salary 32-37k DOE plus great benefits
Are you a highly organised and detail-driven professional? If so, we are recruiting a Digital Programme Manager to work within a dynamic digital team. This position involves co-ordinating and project managing the production and delivery activities for a growing portfolio of online education programmes. Acting as the primary contact for an Online Programme Management (OPM) partner, the role ensures seamless communication, workflow, and process optimisation.
While the role does not involve direct delivery of programmes to participants, it oversees the development phase, ensuring online courses meet the highest standards of quality and innovation. The programmes cater to global executives at all levels and often feature world-class faculty, guest speakers, and simulations, necessitating a professional and creative approach to learning design.
This is a business-critical role requiring outstanding organisation, communication, and administrative skills. The successful candidate will demonstrate meticulous attention to detail, demand high standards, and continually seek opportunities to streamline processes and drive innovation. The role involves liaising with a broad range of stakeholders, including faculty members, designers, film teams, marketing, finance, and international experts, ensuring the smooth execution of digital projects.
A collaborative and team-oriented environment is fostered, encouraging peer support across all initiatives. While occasional on-site programme support outside of standard working hours may be required, flexible working arrangements are supported to promote a healthy work-life balance.
Key Responsibilities...
Digital Portfolio Coordination
- Serve as the main point of contact for the OPM partner, overseeing schedules and maintaining accurate records.
- Co-ordinate the development and refresh of online programmes, ensuring all deadlines and stakeholder requirements are met.
- Arrange and oversee on-site and off-site filming of course content.
- Manage digital assets, acting as the key contact for faculty and internal staff enquiries.
- Maintain and update information for all contributors, including faculty, partners, and external specialists.
- Track project progress, budgets, and risks, escalating potential issues where necessary.
- Oversee quality assurance (QA) for translated programmes and ensure high standards for video and audio content.
- Work closely with the Marketing team to approve promotional materials and update the website.
- Facilitate faculty payments and liaise with Finance for revenue forecasting and expense tracking.
- Continuously review and enhance internal processes, ensuring efficiency in feedback collection, asset management, and reporting.
- Provide an exceptional level of service to all stakeholders, maintaining a proactive and solution-oriented approach.
- Ensure all terms and conditions with faculty and external speakers are confirmed in advance.
- Uphold service level agreements (SLAs) with partners, monitoring potential gaps.
- Work collaboratively to enhance the reputation of the organisation as a leading provider of executive online programmes.
In addition to managing online programmes, the role includes leading and delivering additional digital projects, such as:
- Collaborating with film teams to improve video and audio quality.
- Implementing and managing projects through cloud-based tools such as (url removed).
- Developing digital content standards and accessibility guidelines.
- Designing and managing workflows for Microsoft Dynamics.
- Organising digital assets into a structured asset management system.
- Maintain up-to-date records of all suppliers, participants, and clients.
- Participate in internal training initiatives to enhance digital knowledge across teams.
- Provide regular reports on enrolments, participant satisfaction, and programme performance.
- Ensure all payments are processed in line with financial regulations.
- Maintain accurate data and records within (url removed), Dynamics, and SharePoint.
- Adhere to data protection regulations and company IT policies.
The ideal candidate will possess the following attributes:
- Proven experience in managing multiple projects using an agile approach.
- A strong communicator, confident in engaging with senior stakeholders, faculty, and executives.
- A problem solver with a keen eye for detail, ensuring high-quality project outcomes.
- Experience handling portfolio data and presenting key insights.
- A customer service mindset, always aiming to exceed expectations.
- Familiarity with technological solutions and enthusiasm for process innovation.
- Ability to work effectively under pressure, meeting tight deadlines with a solution-oriented approach.
- Excellent IT proficiency, particularly in Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint).
- A collaborative team player, able to work flexibly and support colleagues as needed.
- Graduate-level education or equivalent experience is desirable.
If interested, please apply now for immediate consideration.
