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Job Title: Production Department Assistant
Location: Pampisford, Cambridge
Salary: 13.45 per hour
Hours: Part-time, 15-20 hours per week with flexible start and finish times
Availability: Immediate start
Contract: Part-time,Permanent, site-based
We are currently seeking a proactive and detail-oriented Production Department Assistant to join our client's growing sales team in Pampisford, Cambridge. This is an excellent opportunity to work in a busy, dynamic environment within a well-known organisation. The successful candidate will act as the primary liaison between the company and its current and potential customers, ensuring smooth communication and excellent customer service throughout the sales process.
Key Responsibilities
- Handle incoming sales calls and enquiries professionally and promptly
- Communicate with customers via email and telephone to provide order progress updates and resolve queries
- Process orders, credits, proforma invoices, and quotations accurately
- Follow up on deliveries and chase outstanding orders as necessary
- Maintain and update the customer database to ensure records are accurate and up to date
- Provide general administrative support to the sales team, including scanning, filing, and other office duties
- Obtain quotes and arrange couriers for shipments within the UK and abroad
- Prepare and verify shipping documents for export and liaise with freight forwarders
- Collaborate closely with sales and logistics teams to ensure timely order fulfilment and customer satisfaction
Skills and Qualifications
- Proven customer service skills, either over the phone or face-to-face
- Strong IT proficiency, including Microsoft Office and CRM systems
- Excellent verbal and written communication skills
- Strong organisational skills and attention to detail
- Ability to build and maintain positive relationships with customers and colleagues
- Reliable timekeeping and ability to work independently with minimal supervision
If you're interested in our Production Department Assistant Role, Click apply today or call us on (phone number removed) to apply!
