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- Lead the project management of executive learning programmes, ensuring high-quality, on-time, and on-budget delivery.
- Plan, track, and document programme progress to ensure all stakeholders have full visibility.
- Oversee logistics including accommodation, travel, catering, and setup of virtual learning environments for in-person and digital programme launches.
- Collaborate with business development and learning design teams to co-ordinate faculty and speaker schedules, materials, and presentations.
- Support clients and participants from programme start to finish, coordinating with faculty, facilities, and AV/IT teams to ensure an excellent learning experience.
- Manage online programme elements, including facilitating live webinars and sessions via Zoom or Teams.
- Build strong relationships with internal and external stakeholders, including faculty and executive education staff, to enhance the programme’s reputation.
- Ensure high standards of client service and a seamless participant experience.
- Liaise with venues, hotels, and service providers to meet all participant needs.
- Communicate with programme participants from initial registration through post-programme follow-ups to ensure they are informed and supported.
- Lead rehearsals and preparatory sessions with faculty and learning designers before each programme.
- Collect and analyse feedback, contributing to ongoing programme improvement.
- Maintain accurate records in the business management system, in line with data protection standards.
- A graduate-level qualification or equivalent experience.
- A formal project management qualification (e.g., APM, Prince2, Agile) or equivalent experience is desirable.
- A commitment to excellence and continuous improvement of programme quality.
- Strong organisational skills with experience managing multiple deadlines.
- A customer-focused approach with an understanding of event management.
- Proficiency with modern office and learning technologies.
- Flexibility to work non-standard hours, including occasional weekends, as programme schedules require.
