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This Cambridge based college is seeking a friendly and approachable Help Desk Administrator to join their supportive IT team . Your primary role will be to provide outstanding administrative support to their helpdesk service, assisting students and staff with IT-related queries
My client is committed to safeguarding and promoting the welfare of children and young people. Therefore, they expect all workers and employees to share this commitment.
Key Responsibilities:
- Deliver a welcoming and efficient helpdesk service, ensuring quick responses to IT issues raised by students and staff.
- Manage user accounts and assist with system access queries.
- Provide technical assistance and troubleshoot problems on Microsoft Office and Windows systems.
- Collaborate with a small and close-knit IT team to support the daily IT needs of the school.
Essential Requirements:
- Strong knowledge of Microsoft Office and Windows systems.
- Experience with account management tasks, such as setting up user accounts and managing permissions.
- Proven experience in a similar role, preferably within an FE (Further Education) or IT environment
The role is full time based on-site
Salary is 22,169 - 22,724 FTE
The job is subject to completing an enhanced DBS Check
EA First Ltd are acting as an Employment Agency for this permanent vacancy.
