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Cambridge, Cambridgeshire
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Interim IT Support - Cambridge - On Site - £13-14 p/h

Interim IT Support - Cambridge - On Site - £13-14 p/h

Pure Resourcing Solutions

Posted a day ago, valid for 10 days

Cambridge, Cambridgeshire CB24 9JD, England

Part Time

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Sonic Summary

I am seeking a 1st Line Support Technician for a biotech company in Cambridge, offering a full-time on-site role.
The position involves providing IT support for approximately 130 users and managing support tickets efficiently.
Candidates should have prior experience in a 1st line IT support role and a basic understanding of IT infrastructure.
The role offers a competitive salary, though the exact figure is not specified in the description.
Strong communication skills and a proactive approach to problem-solving are essential for success in this position.

I’m seeking a 1st Line Support Technician on behalf of a cutting-edge biotech company in Cambridge. This is a fantastic interim opportunity, with the potential to go permanent.Please not this role is full-time on site in Cambridge.Key Responsibilities:

Provide 1st line IT support for circa 130 users.
Log and manage IT support tickets, ensuring timely responses and solutions.
Set up and configure new user devices, including laptops, desktops, and mobile devices.
Assist with basic network troubleshooting, password resets, and access requests.
Escalate more complex issues to Senior IT Engineer / IT Manager
Support staff with common applications such as Office 365 and various applications.
Provide excellent customer service, ensuring that technical support is delivered efficiently and professionally.

Experience Required:

Previous experience in a 1st line IT support role.
Basic understanding of IT infrastructure, including networking and hardware setup.
Experience supporting Microsoft Windows, Office 365, and basic troubleshooting of software and hardware.
Strong communication skills, with the ability to explain technical issues clearly to non-technical users.
Proactive, with excellent problem-solving abilities and attention to detail.

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Interim IT Support - Cambridge - On Site - £13-14 p/h

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