Network Engineer
Permanent
Fully onsite in Cambridge
£37,338 - £44,962 per annum

Spinwell is recruiting for a Network Engineer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE NETWORK ENGINEER

Infrastructure Support of the telephony network and pager systems plus all CAB rooms and the Addenbrookes Data Centre Environment
Estates Business Service (EBS) Support IT for Capital, Estates and Facilities
Operations Contact Centre handling inbound and outbound for the hospital
Service Delivery Projects
Administration Supporting all teams

SKILLS/EXPERIENCE OF THE NETWORK ENGINEER

Technical Skills and Knowledge:

Configure telephony systems Including IVRs and queueing functions
Provision telephony where required including jumpering and re-routing of cabling between wiring centres
Troubleshoot faults within telephony/paging services and the supporting hardware VoIP and Analogue
Support the CAB room and Data Centre Environments, including monitoring via Jacarta
Customer advice and support ISTM knowledge or a comparable problem/incident management system.
Safe configuration of operationally critical systems and applications
Have the ability to show empathy and understanding to end users
Liaise confidently & professionally with internal and external 3rd parties
Undertake 1st, 2ndand 3rd line system, software and hardware support enquires.
Provide quality, customer focussed support to the Infrastructure service desk at all times

Technical Process Knowledge:
Incident Management Manage incidents effectively and provide 1st time fixes where possible
Problem Management Identify trends to look at resolving root causes of incident
Change Management Understands and has used RFC processes previously
Continuous Improvement eg identify areas that could benefit from IVR reviews or creation
SLA management Works to the pre-defined service levels and understands prioritisation
Project management Framework knowledge (Prince2/ Agile)
Work with support agencies and 3rd parties to resolve incidents and problems
Liaise with Senior Managers
Comply with Trust information governance standards
Essential:
Customer focus
Good communicator
Good organisational skills
Have the ability to work collaboratively and independently
Ability to communicate with senior managers transparently
Have a logical approach to problem solving
A natural enthusiasm for technology and learning

If you are a Network Engineer, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

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