Systems Advisor (Trainer)

Job Title: Systems Advisor (Trainer)

Location: Flexible Hybrid Role

Rate of Pay: 300 per day Umbrella OR 223.27 per day PAYE

Working Hours: Full Time - 37 hours

Type: Temporary Role - 13 Weeks

Opus People Solutions are working with Cambridgeshire County Council to recruit for a Systems Advisor (Trainer).

The Business Systems Trainer is responsible for the development of training materials and methods of delivery, primarily online, e-learning and blended learning, across Cambridgeshire County Council (CCC).

The primary focus for the role is to be fluent in appropriate tools to enable e-learning in any sector of the organisation, and in a few cases, to plan and deliver appropriate and consistent Virtual Instructor Led Training (VILT) so that CCC can obtain optimum value from IT systems.

The postholder will also contribute to the development and delivery of the council's IT training strategy.

Development and Delivery

• Develop and maintain high quality training resources, such as training materials, guidance and user documentation, that reflect a range of blended learning approaches focusing on e- learning, and virtual instructor led training to support and enhance IT learning by staff.
• High level of expertise and skills in the use of the tools to develop e-learning materials.
• Maintain a broad level of knowledge in relevant business processes to inform the development and change of IT processes and to support training programme development and delivery.
• Responsible for the organisation of system training sessions including the method of delivery, arranging dates, venues, take up, monitoring progress, quality and evaluation, with the focus on virtual instructor led training (VILT) and e-learning.
• Research and develop IT systems training resources for service specific IT systems to ensure the provision of consistent and appropriate programmes for staff so that they may fully utilise systems that support their operational activities.
• Ensure that training includes the principles of good data input practice appropriate to the different functional teams and is in accordance with agreed standards to support maintenance of data quality throughout the specific service systems.
• Support a network of super users and be a point of liaison throughout the relevant services to communicate and promote best practice.
• Attend learning and development meetings with partners and stakeholders as a front-line representative of the IT Training team where appropriate. These can be at local, regional and national level.
• Maintain relationships with services to scope and design new training and review existing training offers.

Customer Care

• Monitor and evaluate the outcomes from e-learning or training to ensure that relevant feedback influences programme and course design and leads to gains in performance, a return on investment and the continual improvement of IT training.
• Maintain a customer service culture that continuously provides exceptional customer service evidenced through customer feedback/customer satisfaction surveys.

Communication and Engagement

• Carry out requirements analysis with services and maintain communication with the customer on future training needs.
• Ensure you don't become a single point of knowledge and share any service specific training developments with colleagues in the Training team.
• Ensure any training materials developed are shared with the team and users, which should be regularly reviewed on an agreed programme of activity.
• Demonstrate effective verbal and written communication with the ability to adapt communication style to suit customers' needs.
• Implement 'train the trainer' solutions as required through a network of super users/champions.

Person Specification

• Knowledge and experience of working in a training role with a sound grasp of e- learning, VILT and alternative training methods and delivery.
• Knowledge of training skills and needs analysis.
• Possess recognised learning and development qualification (for instance PTLLS or NVQ at level 3 or 4 or equivalent, CIPD L&D).
• Good standard of IT literacy, particularly MS Office 365 core product suite. Commitment to further professional development where required in role.

For more information or to process your application for this role, please apply online now.