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1st Line IT Support Analyst

Circle Recruitment
Posted 13 hours ago, valid for 5 days
Location

Cambridge, Cambridgeshire CB2 8AG, England

Salary

£26,000 - £31,200 per annum

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Contract type

Full Time

Retirement Plan

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A leading technology firm in Cambridge is seeking a 1st Line IT Support Engineer to join their growing team.
  • Candidates should have previous experience in a Service Desk or field-based role, with knowledge of Windows OS 11/10, Active Directory, and Office 365.
  • The position offers a starting salary of up to £28K depending on experience, along with benefits such as 25 days of annual leave, a company pension scheme, and hybrid working options.
  • The role involves administering 1st Line support requests and collaborating with the Service Desk team to enhance skills and experiences.
  • Ideal candidates will have additional experience in IT Consultancy/MSP and backup technologies like Veeam, with a focus on career growth opportunities.

1st Line IT Support Engineer - Cambridge (Hybrid)

Due to continued growth, a leading technology firm based in Cambridge is looking for a 1st Line IT Support Engineer to join the team.

Here you will become part of an expanding and reputable organisation dedicated to delivering exceptional services to end users. For those looking to work their way up the career ladder, this is your ticket to career transformation.

Key Skills required:

  • Previous experience in a Service Desk or field-based role
  • Windows OS 11/10
  • Active Directory
  • Office 365
  • Exchange Server experience
  • Group Policy (DNS/DHCP)
  • VPN technologies

It would be highly advantageous if the ideal candidate that experience with previous IT Consultancy/MSP experience and backup technologies such as Veeam.

The roles and responsibilities of the role include administering 1st Line support requests, accurate call logging and relevant escalation when necessary. Working closely with the other Service Desk team in a collaborative environment sharing experience and skills where applicable.

Company benefits include:

  • Starting salary up to £28K DOE
  • 25 days annual leave + bank holidays
  • Company pension scheme
  • Hybrid working up to 2 days WFH
  • Private healthcare
  • Plus much more

Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: Windows Server, IT Support, Microsoft, O365 1st line, 2nd Line, Technical support, office 365, azure, vmware, networking, Cambridge, Cambridgeshire, hyper-v, exchange,

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.