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We are delighted to be working with this Cambridge based organisation. They are recruiting for a First Line IT Support Engineer to join their team on a full time, permanent basis.Key responsibilities will include:
- Providing support to a range of employees and customers
- Resolving issues over the phone and face to face
- Logging tickets on Freshdesk
- Diagnosing issues with hardware and software
- Undertaking ad hoc project assigned by the IT Manager
- Stock management of IT equipment
- Educating users on best practices
- Working with an outsourced support team on escalated issues
The successful candidate will have:
- Experience in similar role
- Proficient in Windows Server, O365, Azure and Intune
- Experience with networking
- Willingness to learn
- Driving license and access to a vehicle
- Excellent troubleshooting abilities
- Strong communication skills
- Excellent attention to detail and organisational skills
If this role looks like your next challenge, please contact Jamie ASAP or apply via this advert!We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
