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- Salary: £28,000 to £32,000 dependent on experience
- Covering Locations: Peterborough, Cambridgeshire, Leicester and Northampton region (UK)
- Job Type: Full-time
We are seeking a Field Service Technician to join a dedicated team, providing exceptional customer service and promoting our clients market-leading products. This role is crucial in maintaining and enhancing customer relationships both before and after sales. As a Field Service Technician, you will be the vital link between their production facility and their valued customers, ensuring their vehicle-mounted weighing solutions are installed and functioning optimally.
Day to Day of the role:- Travel from home to customer locations to fit and install onboard weigh products onto vehicles.
- Identify potential business and professional service opportunities during daily duties.
- Manage and control account stock to improve first-time fix levels and minimise stock losses.
- Calibrate weighing systems and products on-site with customers.
- Diagnose, maintain, and repair weighing systems.
- Deliver excellent customer service and provide advice and training on the use of weighing equipment.
- Offer technical support by phone, email, or face-to-face.
- Attend annual engineers’ meetings at the Bradford site.
- Recommend solutions to customer problems and assist with product application advice.
- Contribute to departmental reports and documents for continuous improvement.
- Basic knowledge of electrical/mechanical components with a desire to learn.
- Very basic IT skills.
- Strong customer service orientation.
- Ability to travel throughout the designated area.
- Clean driving license.
- Experience with HGVs is advantageous but not essential.
- Must have work authorisation in the UK.
- Basic proficiency in MS Office.
- Competitive salary package.
- Company van, essential equipment, and branded clothing provided.
- Welcome pack with VPG merchandise.
- Company pension scheme.
- Life assurance scheme – 4x annual salary.
- 25 days annual leave plus public holidays, rising with service.
- Employee Assistance Programme with virtual GP service.
- Recruitment referral scheme.
- Free on-site parking (Bradford site).
- Free refreshments and subsidised tuck shop (Bradford site).
- Company-funded social events.
- Charity committee events and voluntary work opportunities.
- Personal development opportunities.
To apply for this Field Service Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
