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- Assist the Programme Manager in the setup of venues, equipment, and materials.
- Source and maintain merchandise for face-to-face programmes and manage supplier relationships.
- Coordinate participant logistics, such as walking groups to venues and handling last-minute faculty requests.
- Support in-session needs, including acting as a point of contact for faculty and participants.
- Prepare and manage in-house studios for live sessions.
- Act as the online host on Zoom or Teams, managing breakout rooms, whiteboards, and polls.
- Assist in auditing and editing video and chat materials during sessions.
- A customer-centric mindset with a strong understanding of event management and high-level customer service.
- Strong attention to detail, with a commitment to maintaining quality and driving continuous improvement.
- Excellent organisational skills, capable of managing multiple deadlines.
- Strong communication skills, both spoken and written.
- Collaborative and flexible team player with the ability to work independently.
- Proficient in modern office and learning technology, particularly Teams and Zoom.
- Willingness to work extended hours and weekends as required by programme schedules.
- Hybrid remote working (minimum two days onsite).
- Flexible working hours to support work-life balance.
