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Together with our client we are looking to an Operations Manager for their site based in Cambridge,
To manage operational processes to ensure the effective flow of goods into, through and out of the warehouse to the point of delivery. Maintain focus on lean principles to ensure they remain an efficient, low cost operator.
Key Responsibilities
Finance
- Develop annual warehouse budget for discussion with senior management
- Ensure that warehouse operational costs are maintained within budget
- Provide regular and ad hoc operational reports as requested.
Leadership
- Recruit, induct, train, and retain staff of the required number and calibre
- Continuously assess warehouse staff against indentified performance criteria and address issues of performance and conduct within the branch
- Ensure all training requirements are met and regularly reviewed.
Operational efficiency
- Maintain inventory in line with budget
- Maintain fleet operations in line with legal requirements and the clients EHS and transport policy
- Manage workplace and equipment in line with legal requirements and the clients EHS policy
- Manage EHS performance to minimise KPI's and in line with business EHS performance targets
- Manage, support and coach key operational staff
Customer service
- Ensure all staff focus on the customer and find ways to meet customer needs converting business strategy into practical day to day activities
- Instil a customer service ethic throughout the branch and ensure that queries are dealt with efficiently.
- Ensure customer service level meets company objectives, through measuring and taking corrective action where necessary.
- Ensure that there is an active interface between operations, telesales and sales.
Does this sound like your next chapter? - apply now and we will be in touch!
INDCB
