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- Client Relationship Management:
- Develop and maintain strong client relationships.
- Respond promptly to client requests and needs.
- Ensure clients are updated on the progress of cases and other tasks.
- Proactively monitor KPIs and take necessary steps to avert failures.
- Operational Excellence:
- Assist in the delivery of approved business strategies.
- Improve operational systems and processes to support the company’s mission.
- Ensure accurate record-keeping and database management.
- Oversee daily workload and ensure timely and accurate reporting.
- Diary Management:
- Ensure effective diary bookings for practitioners.
- Alert the Logistics Manager to any concerns.
- Manage wellbeing and flu campaigns for clients to achieve maximum growth potential.
- Team Coordination:
- Support the clinical team with training bookings and annual leave requests.
- Assist with the logistics of the annual flu campaign.
- Perform ad hoc support and specialist input as required.
- Essential Qualifications:
- GCSE Maths and English (Grade C or above).
- Skills & Competencies:
- Excellent communication skills (both written and oral).
- Strong organisational and problem-solving abilities.
- Proficiency in Microsoft Office.
- Ability to work autonomously and adapt to changing priorities.
- Experience:
- Proven health administrative experience or a transferrable skillset.
- Previous experience in a similar role.
- Personal Qualities:
- High attention to detail and accuracy.
- Proactive and hands-on approach to resolving queries.
- Resilience and a positive attitude.
- 25 days holiday (pro rata if part-time)
- Hybrid working
- Length of service awards
- Group life insurance (Death in Service)
- Flu voucher scheme
- Retail discount scheme via Perks at Work
- Gym discounts
- Health cash plan, including Employee Assistance Programme (EAP), online health assessments, and virtual GP services
