Head of Property Management

My client is one of the largest and most successful estate agency and property services providers in the UK, with a network or over 1,250 branches, they combine residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

They have an exciting opportunity for Head of Property Management, to join an already successful team of Property Management professionals.

As Head of Property Management, you will lead a team of over 20 letting specialists, managing upwards of 3,500 properties at their Property Management Centre (PMC), you will report directly to the Lettings Operations Manager.

You will be responsible for driving the business forward, being a direct communication channel for the branch network and setting expectations for excellent service delivery from the team.

Head of Property Management responsibilities:

This role is positioned within the property management centre but involves collaboration with the branch network, Operations and senior leadership.

You will provide clear direction and effective management, seeking to continuously improve your service delivery, ensuring it provides a market leading, legally compliant and customer focused service for our Landlords and Tenants.

Your responsibilities will include:

• Take overall responsibility for the results, performance, effectiveness, and efficiency of your team, ensuring they are conducting their roles in-line with their individual duties and responsibilities
• Empower your Team Managers to get the best from their teams, through effective coaching and driving development
• Motivating outbound calling and email backups, using reports to understand and drive call performance
• Ensure your property management team are appropriately structured, resourced, supported, and trained.
• Champion and ensure compliance with all current legislation and internal policies and procedures, including checking the compliance of GSRs and EICRs, minimising audit failures, assisting with corrective action as needed
• Take overall responsibility for ensuring your PMC is operating under current processes, procedures, and legislation for property management, lettings and for the wider business. This includes FSA compliance and Health and Safety within the workplace

Head of Property Management skills and experience required:

• Demonstrable experience and understanding of the Lettings business.
• Experience of managing a team and developing individuals.
• Strong commercial awareness and insight.
• Resilient, able to adapt to change quickly.
• Great problem-solving skills.
• Full driving license.

Package on Offer -

• Basic Salary £45,000 - £50,000 dependant on experience
• OTE around £55,000

Benefits include for a Head of Property Management:

• Life insurance
• Car Lease scheme
• Colleague discount scheme!
• Perks at work and gym discount
• Aviva Digicare+ and private medical scheme
• Employee Assistance Programme

Hours of Work:

• 8.45 am to 5.30 pm
• Monday to Friday.