- Efficiently manage let residential properties, resolving tenancy issues, coordinating repairs, and overseeing check-ins and check-outs.
- Conduct quarterly property inspections, advising landlords of any concerns or required actions while promptly notifying tenants where necessary.
- Facilitate tenancy check-outs, liaising with all parties to ensure a swift and satisfactory resolution, including deposit returns.
- Build and maintain strong landlord relationships, addressing maintenance and account matters as needed.
- Recommend and coordinate property upgrades or refurbishment, including between-tenancy work, to maximise rental income for landlords.
- Maintain up-to-date property and tenant records using CRM systems, ensuring efficient data management.
- Stay informed on compliance requirements and apply this knowledge in your day-to-day work.
- A professional attitude and excellent customer service skills.
- Strong administrative abilities and exceptional organisational skills.
- The confidence to take initiative and build relationships in a personable and approachable manner.
- The ability to work collaboratively as part of a team while also managing tasks independently.
- Strong numeracy skills, attention to detail, and excellent written and verbal communication abilities.