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- Take overall responsibility for the results, performance, effectiveness, and efficiency of your team, ensuring they are conducting their roles in-line with their individual duties and responsibilities
- Empower your Team Managers to get the best from their teams, through effective coaching and driving development
- Drive a culture of the customer being at the heart of your team’s day, motivating outbound calling and email backups, using reports to understand and drive call performance
- Ensure your property management team are appropriately structured, resourced, supported, and trained, and take accountability for providing an effective and efficient service to all customers.
- Champion and ensure compliance with all current legislation and internal policies and procedures, including checking the compliance of GSRs and EICRs, minimising audit failures, assisting with corrective action as needed
- Take overall responsibility for ensuring your PMC is operating under current processes, procedures, and legislation for property management, lettings and for the wider business. This includes FSA compliance and Health and Safety within the workplace
- Demonstrable experience and understanding of the Lettings business
- Experience of managing a team and developing individuals
- Strong commercial awareness and insight
- Resilient, able to adapt to change quickly
- Great problem solving skills
- Full driving license
- Life insurance / Car Lease scheme
- Colleague discount scheme! / Perks at work and gym discount
- Aviva Digicare+ and private medical scheme / Employee Assistance Programme
