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Account Manager Required!
Our client is a family-owned business, trading for over 30 years they are a leading manufacturer and distributor of windows and door hardware.
On behalf of our client, we are seeking a proactive and enthusiastic Account Manager to join their team. The successful candidate will join their small sales office, currently consisting of 4 individuals and will be responsible for cross-selling products to existing customers.
This is a full-time position, working Monday-Friday 8:30am - 5:00pm (office based).
Package:
- Company pension scheme
- Salary 30,000 - 35,000 (DOE)
- Opportunity to earn two discretionary bonuses annually, based on company profit
- 25 days holiday + bank holidays
Account Manager - Key Responsibilities:
- Research and identify new business opportunities - including new markets, products and services - or new ways of reaching our existing markets
- Seek out the appropriate contact in an organisation and update our database
- Establish contact and generate opportunities
- Develop relationships with customers to encourage repeat business
- Understand the needs of your customers and be able to communicate that in-house
- Discuss promotional strategy and activities with the marketing department
- Liaise with the finance team, warehousing and logistics departments as appropriate to ensure customer satisfaction is met
- Work with the Estimator to establish customer pricing and margins
- Manage your pipeline and provide activity and sales forecasts
- Provide customer feedback
*Please note this is not an exhaustive list, and responsibilities may change in line with business needs and requirements*
Account Manager - Requirements:
- Experience in a commercial environment is advantageous (manufacturing/construction)
- A minimum of 2 years' experience in a similar role (account management, customer retention, business development etc)
- A strong analytical mindset capable of analysing customer accounts and identifying opportunities
- Excellent communication skills and the ability to transform customer conversations into business-driving relationships
- Exceptional customer service skills
- The ability to work as part of a small team
- A pleasant & confident telephone manner
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