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Parking and Shop Mobility Assistant (PART TIME)
Location: CB2 3NA
Start Date: ASAP
Contract Duration: 3+ months
Pay Rate: 14.84 per hour
Shift Pattern:
- Week 1: Monday, Tuesday, Saturday, Sunday (6 hours per day - 24 hours/week)
- Week 2: Wednesday, Thursday, Friday (6 hours per day - 18 hours/week)
Job Overview:
We are looking for a dedicated and customer-focused individual to join our team as a Parking and Shopmobility Assistant. This role supports the efficient operation of the Council's Parking and Shopmobility Services, ensuring excellent customer service for the public at peak periods.
Key Responsibilities:
- Assist in operating off-street car parks using computerised management systems.
- Support the Shopmobility Scheme by issuing mobility equipment, assessing users, handling bookings, answering inquiries, and maintaining equipment.
- Instruct customers on the safe use of mobility equipment, ensuring they are competent and confident.
- Assist Dial A Ride customers using the Shopmobility service, providing transportation from designated city centre pick-up points.
- Patrol and inspect off-street pay-and-display and pay-on-foot multi-story car parks in line with legislation, policies, and technical standards.
- Perform routine checks on parking machines, including pay-on-foot and pay-and-display equipment.
- Carry out first-line maintenance tasks, such as replenishing tickets, clearing coin jams, and reporting significant faults to the supervisor or deputy manager.
- Report any equipment breakdowns, faults, or vandalism promptly.
- Provide courteous and helpful service to the public, addressing queries via face-to-face interaction, intercom, phone, or email, in accordance with the Council's Customer Care policy.
Requirements:
- Strong customer service skills, with the ability to interact positively with the public.
- Basic technical skills for first-line maintenance of parking equipment.
- Ability to work independently and as part of a team.
- Flexibility to adapt to shift patterns and location changes as needed.
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