Bereavement Services Officer

Bereavement Services Officer - Temporary Contract

Location: The Crematorium, CB3 0JJ
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon - Fri, 09:00 - 17:00, 37 hours per week
Pay Rate: 14.44 per hour

Are you empathetic, organised, and committed to delivering a high-quality bereavement service?

We are seeking a dedicated and compassionate Bereavement Services Officer to join the team at Cambridge Crematorium. This is an opportunity to make a meaningful difference by supporting families through one of life's most challenging moments.

Roles and responsibilities:

• Ensure the smooth operation of services in line with council policies, statutory legislation, and the ICCM Charter for the Bereaved.
• Process bookings for burials, cremations, and memorial services, including managing payments and financial summaries.
• Administer, position, and oversee installation of memorials and memorabilia.
• Undertake minor repairs and maintenance, including memorial cleaning and safety inspections.
• Act as a chapel attendant, ensuring music, visual aids, and other multimedia systems meet the needs of the bereaved during services.
• Carry out witnessed and unwitnessed scattering of cremated remains, releasing remains to families or funeral directors.

Skills and experience:

• A caring and professional demeanour.
• Strong administrative skills with attention to detail.
• Ability to work collaboratively and flexibly across teams and locations.
• Sensitivity and discretion when interacting with bereaved families and visitors.

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