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- Serve as the main point of contact for the OPM partner, overseeing schedules and maintaining accurate records.
- Co-ordinate the development and refresh of online programmes, ensuring all deadlines and stakeholder requirements are met.
- Arrange and oversee on-site and off-site filming of course content.
- Manage digital assets, acting as the key contact for faculty and internal staff enquiries.
- Maintain and update information for all contributors, including faculty, partners, and external specialists.
- Track project progress, budgets, and risks, escalating potential issues where necessary.
- Oversee quality assurance (QA) for translated programmes and ensure high standards for video and audio content.
- Work closely with the Marketing team to approve promotional materials and update the website.
- Facilitate faculty payments and liaise with Finance for revenue forecasting and expense tracking.
- Continuously review and enhance internal processes, ensuring efficiency in feedback collection, asset management, and reporting.
- Provide an exceptional level of service to all stakeholders, maintaining a proactive and solution-oriented approach.
- Ensure all terms and conditions with faculty and external speakers are confirmed in advance.
- Uphold service level agreements (SLAs) with partners, monitoring potential gaps.
- Work collaboratively to enhance the reputation of the organisation as a leading provider of executive online programmes.
- Collaborating with film teams to improve video and audio quality.
- Implementing and managing projects through cloud-based tools such as Monday.com.
- Developing digital content standards and accessibility guidelines.
- Designing and managing workflows for Microsoft Dynamics.
- Organising digital assets into a structured asset management system.
- Maintain up-to-date records of all suppliers, participants, and clients.
- Participate in internal training initiatives to enhance digital knowledge across teams.
- Provide regular reports on enrolments, participant satisfaction, and programme performance.
- Ensure all payments are processed in line with financial regulations.
- Maintain accurate data and records within Monday.com, Dynamics, and SharePoint.
- Adhere to data protection regulations and company IT policies.
- Proven experience in managing multiple projects using an agile approach.
- A strong communicator, confident in engaging with senior stakeholders, faculty, and executives.
- A problem solver with a keen eye for detail, ensuring high-quality project outcomes.
- Experience handling portfolio data and presenting key insights.
- A customer service mindset, always aiming to exceed expectations.
- Familiarity with technological solutions and enthusiasm for process innovation.
- Ability to work effectively under pressure, meeting tight deadlines with a solution-oriented approach.
- Excellent IT proficiency, particularly in Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint).
- A collaborative team player, able to work flexibly and support colleagues as needed.
- Graduate-level education or equivalent experience is desirable.
