Customer Service Advisor

Job Title: Customer Service Advisor
Job Type: Full time/permanent
Salary: 25,000 - 28,000 per annum (dependent on experience)
Hours of work: Monday to Friday 09:00 - 17:00

The ideal candidate will have a strong background in administration, exceptional customer service skills, the ability to build rapport with clients, and experience in account management.

Key Responsibilities:

• Provide excellent customer service to clients
• Manage customer enquiries and resolve issues in a timely and professional manner
• Build and maintain strong relationships with clients to ensure customer satisfaction
• Process orders, track shipments, and update clients on delivery status
• Collaborate with internal teams to address customer needs and concerns
• Assist with account management duties, including updating customer profiles and managing contracts
• Keep accurate records of customer interactions and transactions
• Identify opportunities to upsell or cross-sell products and services to clients

Skills and Qualifications:

• Proven experience in customer service and administration
• Excellent communication and interpersonal skills
• Ability to build rapport with clients and maintain positive relationships
• Proficiency in using CRM software and other relevant tools