Customer Service Advisor

HR GO Recruitment

Posted 10 hours ago, valid for a month

Canterbury, Kent CT4 7AR, England

Full Time

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Sonic Summary

The Customer Service Advisor position is a full-time, permanent role with a salary ranging from £25,000 to £26,000 per annum, depending on experience.
Candidates should have proven experience in customer service and administration, along with exceptional communication skills.
Key responsibilities include managing customer inquiries, resolving issues, and maintaining strong client relationships.
The ideal candidate will assist with account management duties and collaborate with internal teams to meet customer needs.
Proficiency in using CRM software is required, along with the ability to identify opportunities for upselling or cross-selling.

Job Title: Customer Service Advisor Job Type: Full time/permanent Salary: £25,000 - £26,000 per annum (dependent on experience)Hours of work: Monday to Friday 09:00 - 17:00

The ideal candidate will have a strong background in administration, exceptional customer service skills, the ability to build rapport with clients, and experience in account management.

Key Responsibilities:

Provide excellent customer service to clients
Manage customer enquiries and resolve issues in a timely and professional manner
Build and maintain strong relationships with clients to ensure customer satisfaction
Process orders, track shipments, and update clients on delivery status
Collaborate with internal teams to address customer needs and concerns
Assist with account management duties, including updating customer profiles and managing contracts
Keep accurate records of customer interactions and transactions
Identify opportunities to upsell or cross-sell products and services to clients

Skills and Qualifications:

Proven experience in customer service and administration
Excellent communication and interpersonal skills
Ability to build rapport with clients and maintain positive relationships
Proficiency in using CRM software and other relevant tools

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