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Contract type: Full Time (37.5 hours per week) - PermanentLocation: Cardiff, Cardiff International Study CentreSalary: up to £ 23,400 per annumThe Progress Coach’s role is to support students within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to consistently provide excellent student experience: This will require excellent people skills and a good level of administrative ability. The post holder will assist in delivering a reception service, responding to routine student enquiries, and become a skilled user of our internal student records system. The post holder will monitor student progress through grades and attendance information and will provide appropriate coaching and interventions to assist them.ABOUT THE ROLE
- To deliver regular prepare-to-progress sessions to tutor groups and provide academic counselling to students.
- Coach students on alternative degree options, where appropriate, and liaise with Study Group’s Extended Progression Support team.
- To track student performance and liaise promptly with the academic team to identify suitable intervention strategies.
- To track completion of mandatory non-academic modules on the VLE.
- To collaborate with academic tutors to identify and provide appropriate resources to support student performance.
- To work with the welfare team in ensuring the well-being of all students and to follow relevant processes for those under 18.
- To work with colleagues in tracking student attendance.
- To ensure that attendance interventions are completed in a timely manner and are accurately recorded, in accordance with the Attendance Policy.
- To work with colleagues and Heads of Department to organise and facilitate progression and engagement activities.
- Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials.
- Refer students at risk of breaching visa compliance policy to the visa team.
- To ensure the safeguarding of students in line with centre policy.
- To ensure student records are kept up to date and are accurate.
- Day-to-day delivery of student-facing services which include (but are not limited to):
- Reception/ first point of contact
- Welfare support and referrals
ABOUT YOU
- GCSE English and Math at grade C and above or equivalent (Essential)
- Bachelor’s degree (Desirable)
- Welfare training (Desirable)
- Information, Advice or Guidance qualification (Desirable)
ABOUT USStudy Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.ORGANISATIONAL COMPLIANCEStudy Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply asap.
