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Our successful and growing hotel client in Cardiff are seeking an experienced Reservations & Sales Supervisor to join them on a permanent basis. We are seeking a candidate who has a proven experience within the hotel industry, who knows what it means to deliver great hospitality and loves working with customers.
What you'll be doing:
- You will be the first point of contact for all clients, ensuring the customer journey from point of initial enquiry through to pre-arrival and post departure courtesy calls meets a first class standard.
- Delivering consistent standards to ensure customers have an excellent experience.
- You will support to monitor and adjust pricing strategies across all advertising channels
- Grow the business through proactive sales and effective conversion of enquiries, offering great options to clients.
- Development of new corporate accounts through strategic co-ordinated sales, delivering first class standards and customer service.
- Process day to day bookings and placement of reservations whilst taking a proactive role in up-selling opportunities.
Skills & Experience:
- Knowledge of the local area including up-coming events in Cardiff.
- Clean driving licence with access to your own vehicle.
- A great memory - to remember returning guests!
- Identify new business, be aware of the local market and competition.
- Strong Sales skills and confident in conducting telesales activity.
- Ability to understand client needs and promote the services that we offer.
- Ensure quotes and bookings are taken correctly.
- Proactive problem solver.
- Ability to multitask and prioritise work ensuring deadlines are achieved.
- Great communication skills.
- A passion for hospitality, our industry and delivering great service.
Salary & Benefits:
- Salary will be between 28-30k depending on experience.
- Company Pension.
- 25 days holiday per year plus bank.
- Working in brand new, state of the art offices with the latest tech.
- City centre location with parking options.
- 40 hours per week, working either 8am-4:30am or 9:30am-6pm.
- 1 weekend per month working 'on-call' on a rota basis.
