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- Answer and redirect incoming phone calls to the Commission's main phone line.
- Respond to written correspondence queries in a timely and professional manner.
- Manage sensitive calls and challenging queries with professionalism and courtesy
- Act as the first point of contact for a range of inquiries from the public.
- Provide administrative support to the Communications team, including booking travel and accommodation, managing diaries, and organising meetings and events.
- Provide flexible support across the Communications directorate, adapting to changing priorities.
- Process purchase orders for the communications team and assist with other financial administration tasks.
- Work closely with team members to ensure effective coordination and support for both internal and external activities.
- Ensure that the Director of Communications receives administrative and diary support as needed.
- Experience managing phone calls and written correspondence, including sensitive inquiries.
- Ability to provide professional, courteous responses.
- Proven experience in administrative tasks, including booking travel and managing schedules.
- Strong organisational skills and ability to manage competing priorities.
- Excellent communication and rapport-building skills with colleagues and the public.
- Ability to work independently and adapt to changing priorities.
