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Role Title: Business Development Team Leader
Location: Head Office, St Mellons, Cardiff CF3 0LT
Salary: £32,500
Reports to: Head of Sales
Role Purpose:
To support and coach a high performing team of Business Development Consultants to build, expand and look after our client relationships across England, and in turn deliver the key targets and KPIs set out by the business. In addition, you will ensure that all activities result in a great customer experience for the learner and employer.
Key Responsibilities:
- Lead and motivate a high performing team through direct coaching, training and development
- Deliver or exceed agreed KPIs for your team by maximising all sales opportunities
- Monitor and manage the performance against all required KPIs, taking full ownership for team targets and working closely with the Head of Sales to achieve KPIs meet ESFA and Ofsted requirements
- Provide accurate KPI information and updates on a daily basis
- Maintain and develop the CRM database to maximise sales potential and opportunities.
- Ensure all team members have monthly 1-2-1s, supporting and stretching their performance and setting SMART targets to achieve KPIs
- Proactively supporting and managing underperformance within the team, implementing performance improvement processes where minimum levels of performance are not met
- Ensure development plans are in place to progress individuals to the next level
- Work in partnership with support, operations, quality and compliance teams to ensure a great customer experience for the learner and employer
- Carry out all onboarding processes for new team members including induction sales training
- Understand key product knowledge and concepts for all products, keeping up to date with market and qualification changes, ensuring this information is presented/trained out to team members
- Hold team meetings with your team as required/directed
Skills & Experience Desirable:
- Demonstrable track record of new business generation within B2B or B2C
- Demonstrable ability to meet KPIs and follow budget forecasts
- Knowledge of CRM or Client Databases preferable
- Excellent rapport and relationship building skills
- Effective communication skills
- Demonstrable people skills
- Excellent coaching skills
- Excellent IT Skills
- Drive, determination and results-focused approach
- Able to remain focused under pressure and meet challenging goals and deadlines
Our Values and Key Behaviours
Team Values
Key Behaviours
Understand what we do and why
Customer Focus
Keeping the learner and employer experience at the heart of everything we do in line with our Mission and Brand Promise so that we meet our customer needs
Passion
Displaying the energy and commitment necessary to deliver the best experience to learners, employers and wider business teams
Doing whatever it takes to get it done
Tenacity
Displaying the urgency and drive to get things resolved and reach the best outcome for learners, employers and wider business teams with a can do approach
Ownership
Taking accountability for your job role and both your individual results and that of your team. Being honest about the current situation and being proactive about changing it.
Communication
Ensuring effective and clear communication at all levels, with those key stakeholders who need to be consulted and informed in a considered and appropriate way.
Commitment
Delivering what we say we are going to do
Collaboration
Working proactively and positively with Heads of Departments across teams to drive resolution of issues, make improvements and deliver the best experience for learners, employers and wider business teams. Being honest about challenges and reaching out where you need support
Attention to detail
Ensuring the accuracy of what we do and report on, to make sure compliance and data integrity are maintained
Performance Management
Support underperforming team members to meet their individual and wider team priorities, stretching high performers to develop their skills further either within their remit or cross-function
Keeping it simple not complex
Efficiency
Reviewing processes and identifying opportunities for improvement, proposing change where necessary to facilitate smarter working
Growing people with the business
Developing yourself and others
Identifying personal and team areas for development, both technical and behavioural to increase skill and stretch performance
Celebrating Success
Recognition and reward
Recognising great performance within and across teams sharing experience and celebrating achievements
