Role: Service ManagerLocation: CardiffDepartment: AftercareReport to: Operations DirectorThe Role:An Automation Manufacturing company are looking for a Service Manager will oversee the Aftercare division, managing all aspects of aftercare operations, including generating quotations, ordering parts, scheduling engineers, determining routing, and prioritizing jobs.This role involves upselling additional services, reviewing technical catalogues, and maintaining effective communication with customers and suppliers to ensure smooth and efficient after-sales operations.Key Responsibilities:-Develop and implement service standards and procedures for the service delivery department.- Set up and maintain the service desk.- Schedule engineering manpower.- Supervise team members within the service delivery team.- Maintain customer relationships and improve response and delivery times.- Update service methods to improve overall efficiency.- Resolve service problems and customer complaints.- Conduct periodic appraisals of team members and identify areas for improvement.- Create and present regular reports to senior management.Please reply to this ad with your up-to-date CV
Back to searchService Manager
Shorterm Group
Posted 7 hours ago, valid for 11 days
Cardiff, South Glamorgan CF5 1DR, Wales
Full Time
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Sonic Summary
- The Automation Manufacturing company in Cardiff is seeking a Service Manager for their Aftercare division.
- The role involves overseeing aftercare operations, including generating quotations, ordering parts, and scheduling engineers.
- Candidates should have relevant experience, with a minimum of 5 years in a similar position.
- The salary for this role is competitive and commensurate with experience.
- Interested applicants are encouraged to submit their up-to-date CV for consideration.
