Business and Customer Service Assessor

Job Title: Business & Customer Service Assessor

Location: Cardiff (Hybrid Working Available)
Salary: 23,920 - 28,000 per annum
Contract Type: Full-time, Permanent

Role & Client:

Are you passionate about supporting learners to achieve their qualifications? We are seeking a Business & Customer Service Assessor to work with learners completing Customer Service and Business Administration qualifications. This role involves assessing learners in the workplace, providing guidance and support, and ensuring high-quality delivery that leads to successful qualification achievement.

This is a hybrid role based in Cardiff, offering a mix of office-based, home-based, and workplace visits.

Key Responsibilities:

Assessing & Training Delivery:

• Support and assess learners working towards Customer Service and Business Administration qualifications.
• Deliver engaging workplace-based assessments in line with awarding body standards.
• Plan and deliver high-quality learning sessions to ensure learners meet key milestones.
• Complete Individual Learning Plans (ILPs) and map out tailored learning routes.
• Mark and reference evidence to meet qualification criteria.
• Facilitate tests and assessments as per awarding body requirements.
• Ensure timely completion and accuracy of all learner documentation.

Quality & Compliance:

• Maintain accurate Award Body records and ensure compliance with IV (Internal Verification) procedures.
• Ensure all learners receive timely and effective feedback to support progression.
• Work towards agreed performance targets and ensure positive learner outcomes.
• Maintain good working relationships with employers and identify potential business opportunities.

Essential/Desirable Criteria:

Essential:

• Experience in delivering and assessing within Customer Service and/or Business Administration.
• Strong knowledge of Work-Based Learning (WBL) and apprenticeship delivery.
• A recognised assessor qualification (e.g., CAVA, TAQA, or equivalent) or willingness to work towards it.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage own caseload.
• Full driving licence and access to own vehicle for workplace visits.

Benefits:

• Competitive salary of 23,920 - 28,000 per annum.
• Hybrid working model (office, home, and workplace visits).
• Career development and progression opportunities.
• Work with a leading training provider delivering impactful qualifications.
• Supportive and collaborative team environment.