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Contact Centre Team Leader

Lloyd Recruitment - Epsom
Posted 6 hours ago, valid for 21 days
Location

Cardiff, South Glamorgan CF24 0TB, Wales

Salary

£16.9 - £18 per hour

Contract type

Part Time

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Sonic Summary

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  • The Customer Service Team Leader position offers a salary range of £16.90 to £18.00 per hour and is located in Cardiff (CF15) with free onsite parking and accessible public transport.
  • The role requires immediate availability and is focused on overseeing team activities in a busy inbound department for a financial services client.
  • Candidates should ideally have experience in a regulated industry such as financial services, insurance, or pensions, though strong candidates from other call center environments may also be considered.
  • This position is initially a 3-month contract but has a high potential to become permanent for the right individual.
  • The working hours are Monday to Friday with a mix of office and remote work options, and applicants are advised that only shortlisted candidates will be contacted.

Customer Service Team Leader

16.90ph - 18.00ph

Location: Cardiff (CF15) - free parking onsite / local transport links include easy bus and train stations for non-drivers.

Working week is Monday to Friday.

Hours are (phone number removed)pm.

Working pattern: Mondays are office based for all staff, with everyone being allocated 1 set day a week WFH +1 extra Friday a month WFH for everyone.

Are you available for immediate work, if so, we have an urgent need to fill a Team Leaders role for our financial services client in Cardiff.

You'll be responsible for pro-actively overseeing the activities of your team, as well as being hands-on within their busy in-bound department.

Ideally, you'll have previous experience from a regulated industry - financial services, insurance, pensions. But if you had a solid background in another call centre environment, we'd like to also consider your experience.

Initially the role is being offered on a 3-month contract, with a high possibility of becoming a permanent role for the right individual.

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

KW14657

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