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Senior IT Engineer

Dovetail & Slate
Posted 24 days ago, valid for 6 days
Location

Cardiff, South Glamorgan CF5 1DR, Wales

Salary

£48,000 - £57,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Senior IT Engineer position is based in Cardiff and offers a salary range of £35k-£39k.
  • The role requires over 5 years of experience in technical support, with a focus on autonomy and problem-solving.
  • Key responsibilities include managing Microsoft 365 services, troubleshooting technical issues, and supporting network infrastructure.
  • Candidates should possess strong communication skills and familiarity with cybersecurity standards, along with relevant certifications.
  • This is a full-time, hybrid role reporting to the Head of IT, where the successful applicant will contribute to improving client environments.

Senior IT Engineer

  • Location: Cardiff
  • Salary: £35k-£39k
  • Type: Full-time, Hybrid
  • Reporting to: Head of IT

Dovetail and Slate are recruiting on behalf of a leading organization based in Cardiff.

Role Purpose
  • Ensure smooth operations by providing technical support across various platforms and devices.
  • Improve client environments through proactive suggestions and technology optimizations.
  • Act as a key technical resource with the ability to work independently and bring value through expertise.
Responsibilities
  • Troubleshoot and resolve technical issues independently, including technical implementations and problem-solving.
  • Manage Microsoft 365 services, including Defender, Intune, Exchange, SharePoint, Teams, and Entra ID.
  • Deploy and support network and wireless infrastructure using Cisco, Fortinet, Ubiquiti, and similar technologies.
  • Provide desktop and mobile device management using MDM tools like Intune.
  • Support both on-premise and cloud servers (Azure, AWS, VMWare, Nutanix, Windows, Linux).
  • Manage phone systems (Cisco Call Manager, 8x8, Teams Calling) for both on-site and cloud solutions.
Requirements
  • 5 years+ of experience in technical support roles, demonstrating strong autonomy and problem-solving skills.
  • Strong communication skills for interacting with customers and translating technical information.
  • Familiarity with cybersecurity standards like Cyber Essentials or ISO27001 is a plus.
  • Relevant certifications (e.g., Cisco CCNA, MCSA, MS SC-200, CompTIA Network+/Security+, Microsoft Fundamentals).
  • Able to work well within a team
  • Able to work independently, be responsible and able to use own initiative

If this advert is of interest to you, please apply with your CV.

Because education matters. Dovetail and Slate Limited (11351060) acts as an Employment Agency.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.