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Operations Manager/ Senior Conveyancer
New Residential Conveyancing Firm Cardiff
£50,000- £60,000
Hybrid
A new law firm is opening a Cardiff office and is working exclusively with Yolk. You will have a good level of Conveyancing knowledge and be great at managing and motivating a team of people!
An exciting new opportunity has arisen for an experienced Conveyancing Manager to take the next step in their career
As Senior Operations Manager, the successful candidates will have direct line responsibility for a team of Team Managers and will work closely with the Director of Operations to manage the operations of the new office, playing a key role in maximising operational effectiveness and driving operational efficiencies.
Key Responsibilities:
- Responsible for management and direction of day to day Operations for the department
- A reference point for the site management in terms of any contractual arrangements and BCP in conjunction with any site Manager
- Travel across all sites will be required
- Role model and enforce the standards expected of a legal department
- Line management responsibility for a team of Managers and oversight of legal teams
- People Team point of contact for people queries
- Ensure the delivery of excellent client service, whilst maintaining an engaged and motivated team culture. Trustpilot review and CSAT scores accountability for site.
- Work closely with the partnerships teams to oversee agreed contractual SLAs for partnered accounts
- Own departmental-wide specialisms outside of any site accountabilities, such as quality/service/performance etc which may flex due to the needs of the business.
- Propose and implement growth initiatives to boost business revenue including involvement of fee revenue assurance.
- Propose, champion and implement change initiatives to improve business operations
- Maximise operational effectiveness by driving operational efficiencies and minimising costs, this should include a focus on business interest etc. surrounding mortgage funds.
- Drive internal business growth with a focus on matter case volumes, correct allocation to teams, trends and peaks and troughs
- Support the Director of Operations with budget, forecasting and growth plans
- Be pivotal in any annual Salary Review process for the department in line with internal timeframes
- Ensure training, development and mentoring of Team Managers and support development
- Be the contact point for any audits in facilitating any visits both in person and remote and developing any follow up action plans.
- Support the delivery of the department training/attendance and development strategy
- Responsible for regional departmental recruitment and employee retention rates and should proactively work to minimise regretted attrition to less than 10%
- Promote the firm as a "great place to work", specifically embracing and acting as ambassador for firm-wide employee initiatives, such as health and well-being etc
- Work in collaboration with HR and finance and other key stakeholders within the business
- Build and maintain strong relationships across the business
- Work to and maintain Service Level Agreements
- Always promote compliance with company policy and procedure
- Any other duties as required by the business
Person Specifications
- Minimum of 4 years' experience within a Management role
- Extensive experience managing a team evidencing excellent people management skills and the ability to lead a high performing team
- Knowledge of the Conveyancing process.
- Excellent knowledge of all work types undertaken in the Department as well as an understanding of other Departments within the business
- Resilient with the ability to work effectively under pressure and to strict deadlines
- Ability to flex between a wide range of tasks dependent upon business needs
- Enthusiasm for delivering exceptional customer service
- Strong problem solving and decision-making skills
