Learning & Development Coordinator

Are we the business for you?

Capital is a growing business; we are a commercial law firm and a consultancy business with headquarters in Cardiff and offices in London and Paris. Working with clients across the country and around the world, we have developed a distinctive organisation, providing the highest quality services across the private, public, and third sectors. We aim to be exceptional, both in the way we work and in the combination of our services.

You will be responsible for supporting Learning and Development (L&D) activities and delivering high quality training across the Academy Portfolio. Working with the L&D team, you will support the delivery of training programmes at Capital Law, this will include updating and developing training materials, facilitating and scheduling training sessions and evaluating learning effectiveness.

You will collaborate with stakeholders at all levels across the Firm to ensure colleagues have the required skills and tools to succeed in their roles.

Responsibilities

• Works with HR to ensure smooth induction process for new starters.
• Delivers all IT inductions and ensures completion of statutory and mandatory training.
• Communicates with new starters and managers to understand role requirements and IT training needs.
• Seeks feedback, evaluates and acts on it, provides follow-up training when required.
• Identifies training gaps and develops effective solutions.
• Creates and delivers training using classroom, online, and blended learning.
• Improves use of IT systems and provides user training for all applications.
• Works with IT to improve digital literacy and identifies solutions to build colleague capability.
• Assists in customising applications and services and creates relevant user guides.
• Coordinates refresher and statutory update training and ensures colleagues are clear on available training.
• Develops and maintains training materials and 'how to’ guides for end users.
• Records and evaluates training activities, provides recommendations for training improvements based on feedback, business requirements, and trends.
• Developing and maintaining training materials and 'how to’ reference guides for end users, ensuring content is engaging, kept up-to-date and relevant.
• Maintaining accurate records of all training activities.
• Recording and evaluating training activities across Capital Law; reporting on training feedback, effectiveness, and opportunities for improvement.
• Providing recommendations for training based on colleague feedback, business requirements and latest trends in learning and development.

What are we looking for from you?

• Skilled in delivering tailored training methods.
• Strong written and oral communication skills.
• Understanding of a service environment with customer service focus.
• Effective presentation skills for training large groups - Experienced in developing high quality training materials.
• Attention to detail and passion for excellence.
• Strong interpersonal and communication skills.
• Collaborative team approach.
• Strong relationship-building skills.
• Self-starter with strong work ethic and commitment to results.
• Ability to prioritise tasks and meet deadlines.
• Proficient in MS Office and organisational skills.
• Resilient with a desire for continuous improvement.

In return, we offer

• flexible working: you will have the ability to work between home and the office as required.
• health and wellbeing: subsidised in-person and virtual yoga, wellbeing events and our 'Time to Move’ scheme, offering colleagues time to simply get away from their desks.
• career development opportunities: we are a fast-growing and ambitious firm. We appreciate and value your ambition, too. We offer promotion opportunities twice a year, supported by a robust and supportive career development framework.
• excellent rewards and benefits: competitive pension scheme, comprehensive health plan, life assurance, option to buy/sell annual leave, recognition scheme, cycle to work scheme, 1x a week Chiropractor onsite, Chef onsite - free lunch on Mondays and Tuesdays, shower facilities onsite, regular social events, and lots more
• a great location and working environment: Cardiff is a fantastic place to live and work. Our office, in the city centre, is right in the middle of it all, yet only a short drive from some of the best of the Welsh countryside.

We are committed to maintaining an inclusive work environment. We encourage equality and diversity and treat all job applicants and colleagues fairly — regardless of age, gender, disability, ethnicity, religion or any religious or cultural beliefs, marital status and civil partnership, sexual orientation, pregnancy and maternity. We have no tolerance for discrimination.

Here, we can be ourselves, succeed on merit, and grow with people from all walks of life.