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We are looking for a Customer Service Call Handler to join our team. This role involves managing a variety of customer service calls, providing support, and offering solutions to customer inquiries. The ideal candidate will excel in communication, problem-solving, and providing exceptional service to enhance customer satisfaction. We work in a large, modern open plan office, with a very friendly and welcoming team.Â
Day-to-day of the role:- Handle a diverse range of customer service calls with professionalism.
- Assess customer inquiries and issues, providing effective solutions.
- Offer clear and accurate information to assist customers, while maintaining a calm and professional demeanour.
- Provide reassurance and support to customers, ensuring a positive service experience.
- Accurately log details about customer interactions and transactions into a computer system.
- Coordinate with other departments as necessary to resolve customer issues efficiently.
- Proven experience in handling customer service calls, preferably in a call centre environment.
- Strong communication skills, with the ability to clearly convey information and resolve inquiries.
- Proficient in managing information using computer systems.
- Ability to maintain composure and customer focus while handling multiple tasks.
- A commitment to delivering high-quality customer service and enhancing customer satisfaction.
- Structured working hours with weekends off.
- Opportunities for professional development and training in customer service and communication.
If this sounds like the job for you, please click apply above and attach your CV!Â
